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“I don’t think you understand, nobody says “no” to Mr. Smith.” And the meeting summarily ended. The background to this encounter involved a high profile, high-powered TV personality who was invited to take his show on the road to Britain.  The two British leaders hoping to work with him had flown to his headquarters in the US.  They were ushered …

My dad used to say to me, “Son, he who hesitates is lost. You gotta be decisive!” I think he is right – most of the time. There are certainly times when we need to hesitate in order to be decisive. But what I gathered from his sage advice is that when it’s time to make a decision you need …

“That is lame.” “There is no way we are doing that song – forget it.” And so went the response to Randy Bachman’s pitching of his song “White Collar Worker” to his BTO band mates. He liked the song. He knew there was something great about it, but he also knew it was lacking something – he just couldn’t put …

“Teenage male – unconscious with no pulse.” Inspector Shields heard the call over his radio. He was the RCMP duty officer at the time. He thought he would respond to see if there was any assistance he could provide to the emergency responders, or to the family of the young man. What he discovered when he arrived was every parent’s …

There are some people who picture their work like being on a cruise ship. Cruise ship people believe they are entitled to a vast array of comforts and conveniences. They expect the food to be exceptional, their needs to be catered to and the overall experience to very pleasant. When things aren’t the way they expect it to be they …