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“I want to start writing”, she offered with a mix of insecurity, fear and courageous resolve. Wow. Very cool. “Any idea what kind of writing?”, we inquired. “Not really, creative writing – poetry I think.”, she tentatively replied. And that was the beginning of it… Over 8 years ago good friends of ours sat with us on our deck in …

“Wow, I have never experienced anything like that before!”, he commented with emotion written all over his face. We had just completed what I call an “Affirmative Close” to a segment of our leadership session. This is something I just added to our meetings. In fact, today was the first day. It clearly had a very positive impact on this …

“I have an open door policy”, she stated with proud resolve tinged with a hint of regret. Her door was always open. No matter what, no matter when, her staff could always walk into her office and touch base on whatever they wanted to discuss. Sounds good right? Maybe not… “How is that workin’ for you?”, I inquired. And then …

It has been said that people will forget what we said.  They may remember what we did.  But, they will always remember how we made them feel. I had the great privilege recently of participating in the global TEC/Vistage annual conference in Los Angeles.  I was one of the MCs for the event and co-led a couple of workshops.  At …